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Skills
Experience
Management Controller - Strategic Development & Food Service Project Manager
Social Services Council of the National Electricity Office – Electricity Branch (COS'ONEE-BE)
2026-08 -
Lead strategic development initiatives and oversee food‑service projects for the electricity branch. Coordinate cross‑functional teams, manage budgets and ensure compliance with regulatory standards. Implement performance dashboards using Power BI and SPSS to monitor project outcomes. Drive process improvements that reduced operational costs by 12%.
Hotel Auditor & Strategic Development Manager
Social Services Council of the National Electricity Office – Electricity Branch (COS'ONEE-BE)
2026-04 - 2026-08
Conducted comprehensive audits of hotel operations within the organization, evaluating financial controls and service quality. Developed strategic recommendations that increased occupancy rates by 8%. Utilized Oracle and Opera PMS for data extraction and reporting.
Sales Agent
Immoworld Luxury Real Estate
2026-01 - 2026-04
Prospected high‑net‑worth clients, presented luxury properties and negotiated sales contracts. Closed deals worth over €3 M in the first quarter. Managed CRM data and prepared sales reports using Microsoft Office and Power BI.
Hospitality Management Supervisor
Match Hospitality – AFACON
2025-01 - 2025-12
Supervised hospitality teams during a major international event, ensuring VIP guest services and smooth operations. Coordinated logistics for 1 500 attendees, managed on‑site staff of 30+ members, and handled incident resolution. Implemented SOPs that improved guest satisfaction scores by 15%.
Marketing Associate
PATA (Pacific Asia Travel Association), Thailand
2025-06 - 2025-10
Contributed to planning, development and execution of tourism marketing campaigns. Created and managed multi‑platform content, increasing social media engagement by 20%. Utilized Adobe Photoshop, Illustrator and video editing tools for promotional materials.
Receptionist - Front Office
Riad Salam Fès
2024-04 - 2024-06
Managed reservations and guest files using Opera PMS, handled cash transactions and shift transitions. Delivered personalized welcome experiences, achieving a 95% guest satisfaction rating.
Assistant Manager - Reception / Accounts Receivable Service
SRC.M Restauration Collective
2023-07 - 2023-09
Oversaw front‑office operations and accounts receivable, processing invoices and monitoring payments. Implemented reminder system that reduced overdue accounts by 30%.
Accounting Assistant
Assasse Negoce, Tiznit
2023-09 - 2023-09
Performed data entry of financial transactions, assisted with bank reconciliations and payroll preparation. Utilized Sage and Excel for accurate bookkeeping.
Hospitality Management Supervisor
Hôtel Idou Tiznit
2022-06 - 2022-08
Supervised daily hotel operations, managed guest services and coordinated with housekeeping. Handled cash and shift changes, contributing to a 10% increase in repeat bookings.
Languages
Amazigh
native
Arabic
native
French
advanced
English
advanced
Spanish
intermediate
Last updated: 4 hours ago