Customer Care Specialist

About the role

VistaPrint is looking for a Customer Care Specialist to act as the first point of contact for its customers. The role supports VistaPrint's goal of becoming the expert design and marketing partner for small businesses, answering product and service questions across phone, email, chat and studio channels and helping customers choose the right products, designs and services.

Key responsibilities

• Assist customers with queries on telephone, chat, email and other channels
• Process customer cases using available resources and give the information needed
• Resolve queries immediately or escalate them to the right person
• Determine the right questions to ask to uncover customers' needs and diagnose inquiries accurately
• Provide solutions based on defined procedures and give feedback to improve customer support
• Identify a suitable product, design or service that fits the customer's needs
• Educate customers on how to use the products and services offered

Required profile

• Excellent oral and written communication skills
• Minimum secondary education with certification in English (e.g. CXC Grade 1 or 2) and Mathematics or Principles of Accounts (Grade 1, 2 or 3) and three other subjects
• Strong interest in eCommerce and marketing and a passion for print and design
• Friendly, empathetic manner and ability to show customers they are heard
• Availability to work any shift within the 24-hour, 7-day-a-week operating hours