Customer Service Representative

About the role

As a Customer Service Representative at TravelWithSan, you will guide travelers through every step of their journey, from planning to safe return. You will ensure a seamless, stress‑free experience by handling inquiries, booking changes, and post‑trip follow‑up with professionalism and care.

Key responsibilities

• Respond to client inquiries via email, phone, and messaging promptly and courteously.
• Assist with booking modifications, cancellations, and special travel requests.
• Provide up‑to‑date information on destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and collect post‑trip feedback.
• Address concerns empathetically, ensuring high client satisfaction.

Required profile

• Excellent written and verbal communication skills.
• Background in customer service, preferably in tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and quick to learn new booking systems and tools.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Required skills

What we offer

• Remote flexibility – work from anywhere with hours that fit your lifestyle.
• Exclusive industry‑only discounts and perks.
• Professional growth through ongoing training and support.
• Join a passionate community focused on building dreams and memories through travel.