Remote Sales Customer Support Agent

About the role

TalentPop App runs its own e-commerce business and needs someone who can handle customer care while spotting sales opportunities. The position is fully remote, based in Jamaica, with US business hours and paid in USD by the hour, with a commission on top of base pay.

Key responsibilities

• Talk to customers before and after purchase via email, chat, phone and social media
• Suggest an upsell or a better-fit product without being pushy
• Follow up on abandoned carts and stalled conversations
• Handle shipping questions, returns and order issues
• Track conversion, upsell rate and recovered sales and use the data to improve performance

Required profile

• At least one year of remote customer service or sales experience
• Genuine interest in the sales side of things
• Self-driven enough to hit targets without constant supervision
• Own PC or laptop, stable internet (25 Mbps up and down) and a focused workspace

Required skills

• Experience with Gorgias, Zendesk or Shopify, or quick ability to learn new tools
• Persuasive communication without sounding like a pitch

What we offer

• Permanent remote setup, open to applicants from the Philippines, South Africa and Jamaica
• Paid time off and health and dental coverage, or a monthly stipend
• Bonuses tied to sales performance and annual raises based on performance
• Room to grow as the company scales