Banking Customer Service and Credit Associate

About the role

Sutherland, a global provider of business process and technology management services, is hiring a Banking Customer Service and Credit Associate in Portmore, Jamaica. The associate acts as the point of contact for banking consumers, answering inbound calls and handling product and account enquiries. The role is full-time and requires onsite work.

Key responsibilities

• Answer inbound calls to provide customer service to banking consumers.
• Respond to enquiries about banking and account issues, products and services, payment processing and general account maintenance.
• Assess customers' needs and guide them professionally and efficiently.
• Up-selling customers to new products or services may be encouraged.

Required profile

• At least 18 years old.
• Minimum of 3-4 CXC/GCE/City & Guilds subjects including English, or a US high school diploma or GED.
• Valid government-issued ID, TRN and NIS card.
• Flexible availability to work any day and any assigned shift, including weekends and public holidays.
• Able to train and work onsite, and able to pass a criminal background check and drug test as needed.
• Experience in customer service is an asset.

Required skills

• Excellent verbal and written communication, with proficiency in reading and typing (minimum 35 wpm, 80% accuracy).
• Basic Microsoft Office (Outlook, Word, Excel) and basic PC keyboarding.
• Ability to multitask, prioritise and manage time while using several applications at once; CRM experience preferred.
• Tech-savvy, with troubleshooting and technical issue resolution skills.

What we offer

• Competitive pay with base pay, incentives, overtime and shift differentials, plus annual merit increases.
• Paid training, vacation and sick leave, health and life insurance, and lunch benefits and subsidy.
• Onsite shuttle services, a free medical suite, and a daily refuel plan.
• Reward and recognition programmes, paid referral programme and career development opportunities.