Broker Clerk – Customs Documentation & Shipment Coordination

About the role

The Broker Clerk supports the customs clearance process by handling documentation, coordinating shipments, and ensuring compliance with customs and local regulations. This position works closely with customers, carriers, and internal teams to guarantee smooth and timely delivery of goods.

Key responsibilities

• Verify tariff classifications and assigned customs files.
• Submit required documents to customs authorities and process payments.
• Dispatch files, follow up on customs submissions, and maintain internal clearance logs.
• Deliver dispatched goods when applicable and ensure compliance with all customs and local laws.
• Digitally upload and physically archive processed files in the internal system.
• Coordinate with customers, airlines, shipping lines, suppliers, and contractors to handle shipments according to SOPs and customer requirements.
• Handle customer enquiries and complaints related to shipment handling.
• Update the broker coordinator on shipment progress and flag complex clearance issues.
• Create customs documentation, post it on the web server, and prepare billing information for finance.
• Scan invoices, coordinate duties collection, and collaborate with other departments for efficient shipment handling.
• Process inbound and outbound shipments, file shipping documents, monitor shipment status in Ops log and Cargo Wise, and manage empty container returns.
• Detect and report non‑conformities to drive continuous improvement.

Required profile

• Bachelor’s degree (minimum).
• At least 1 year of experience in similar customs or logistics functions (desirable).
• Grade I broker’s license.
• Basic knowledge of AFR & OFR operations (handling, documentation, customs clearance).
• Strong documentation practices.

Required skills

• Proficiency with MS Office.