Customer Service Coordinator (Medical Billing)

About the role

Auctus Group LLC is hiring a Customer Service Coordinator (Medical Billing) to work remotely. The role handles inbound and outbound calls about patients' Explanation of Benefits, works across billing systems and EHR/EMR platforms, and posts patient payments. It suits someone who likes a fast-paced, changing environment and can work full-time hours during regular business hours.

Key responsibilities

• Manage large volumes of inbound and outbound calls in a timely way, providing information, resolving problems and advising customers on their Explanation of Benefits.
• Follow scripts and guidelines when handling different clients.
• Work within multiple billing systems and EHR/EMR systems, and know how health insurance coverage, medical claims and patient statements work.
• Process patient payments and post them, and maintain documentation of every conversation in multiple systems.
• Identify billing errors in claims and communicate them clearly with clients and team members.
• Perform pre-collection calls and other assigned duties.

Required profile

• 1-3 years of experience in operations, ideally in a multi-entity healthcare organization.
• Proven experience as an Operations Coordinator or similar role.
• Excellent organizational, written and verbal communication skills, attention to detail and problem-solving ability.
• Ability to multi-task, prioritize and work independently in a fast-paced environment.
• Ability to work from home with integrity.

Required skills

• Microsoft Office Suite (Outlook, Word, Excel).
• Softphone applications such as RingCentral.
• Ability to learn new software and systems quickly.