Customer Service Officer

About the role

The Customer Service Officer provides a value‑added experience as the first point of contact for the Office of the Registry, handling complaints, offering appropriate solutions, and following up to resolve issues.

Key responsibilities

• Provides exceptional customer service and promotes the University’s products and services.
• Liaises with staff, faculty and internal stakeholders to address student concerns.
• Prepares and maintains tracking sheets of student requests until each query is resolved.
• Handles inbound calls, outgoing calls, emails and social media inquiries in a timely manner.
• Analyzes customer survey forms and provides feedback to management.

Required profile

• Good command of the English language.
• Customer‑service oriented with the ability to multitask.

Required skills

• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Good computer literacy skills.