Customer Service Officer – University Registry

About the role

The Customer Service Officer will be the first point of contact for the Office of the Registry, delivering a value‑added experience to students and other stakeholders. The role involves handling inquiries, complaints and providing timely solutions while maintaining accurate service records.

Key responsibilities

• Provide exceptional customer service and promote university products and services.
• Liaise with staff, faculty and internal stakeholders to address student concerns.
• Maintain tracking sheets of student requests from initiation to resolution.
• Escalate specific complaints to appropriate staff for resolution.
• Collect and relay general customer feedback to management for service improvement.
• Respond to inbound calls, outgoing calls, emails and social‑media inquiries promptly.

Required profile

• Good command of the English language and clear speaking voice.
• Customer‑service oriented with the ability to multitask.
• Strong computer literacy and proficiency with Microsoft Office.
• Team player with excellent time‑management skills.
• Effective communicator with strong interpersonal and listening abilities.
• Professional, caring and welcoming demeanor.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint).
• Computer literacy for handling email, databases and tracking systems.