Customer Support Specialist - Remote

About the role

TalentPop App is expanding its customer support team and is hiring a Customer Support Specialist on a full-time basis, paid in USD by the hour during US business hours. The position is 100% remote and permanent, open to applicants in Indonesia, the Philippines, South Africa, Jamaica and APAC.

Key responsibilities

• Respond to customer inquiries by email, live chat, phone and/or social media
• Help customers with orders, shipping, returns and product questions
• Provide friendly, professional and solutions-oriented support
• Escalate complex issues to the appropriate internal team when needed

Required profile

• Good written and verbal English; clarity and confidence matter more than perfection
• At least 1 year of remote customer service experience
• Reliable, organized and able to work independently
• A personally owned PC or laptop (borrowed equipment is not accepted)
• Minimum 25 Mbps upload and download internet speed and a dedicated, quiet workspace

Required skills

• Familiarity with Gorgias, Zendesk or Shopify is a plus, but not required

What we offer

• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Annual performance-based increases
• Career growth opportunities as the company expands

To apply, use the application code CSR26; applications sent by email or LinkedIn message will not be considered.