Fraud Prevention Agent

About the role

We are seeking a proactive Fraud Prevention Agent to join our Portmore team. In this role you will act as the primary line of defence against fraudulent activity, applying an adversarial mindset to protect our ecosystem while meeting regulatory and SLA requirements.

Key responsibilities

• Conduct deep‑dive investigations of account anomalies using device fingerprinting, IP analysis and behavioral biometrics to uncover social‑engineering patterns.
• Make final disposition decisions on high‑risk funding and transaction cases, following established procedures and exercising investigative judgment.
• Produce evidentiary‑grade case notes that clearly document the rationale behind each decision, ensuring a defensible audit trail.
• Manage high‑volume triage queues, prioritising accuracy over sheer volume to guarantee no high‑risk alert is missed.

Required profile

• Minimum 1 year of direct experience in fraud prevention, AML or KYC within the financial services or payments industry.
• High school diploma required; college degree or vocational certification is a plus.
• Ability to type at least 45 words per minute with high accuracy.
• Strong analytical writing skills to synthesize complex data into clear documentation.
• Healthy skepticism and precision‑oriented mindset, thriving in metric‑driven environments.

Required skills

• Device fingerprinting
• IP analysis
• Behavioral biometrics