Industrial Relations Officer

About the role

Join Sagicor’s Culture & People Experience team as an Industrial Relations Officer, providing professional and operational support to the People Relations function. You will help deliver fair, consistent, and effective employee‑relations services across the organization.

Key responsibilities

• Provide guidance to team members and managers on routine and moderately complex workplace matters, HR policies, conduct, attendance, performance and employee relations issues.
• Coordinate and manage employee relations cases, ensuring proper documentation, tracking, follow‑up and resolution within established timelines.
• Assist managers in addressing performance, conduct and attendance concerns in line with policies and procedures.
• Support disciplinary processes, including preparation of documentation, scheduling meetings, case file management and follow‑up on agreed actions.
• Prepare correspondence, reports, case summaries, meeting notes, investigation documentation and other relevant records.
• Maintain accurate, confidential records of employee relations cases and related documentation.
• Escalate complex, high‑risk or legal matters to the People Relations Manager or appropriate HR/legal representatives.
• Assist with preparation and analysis of People Relations reports, trends, metrics and management information.

Required profile

• Bachelor’s degree in Human Resource Management, Industrial Relations, Law, Business Administration or a related discipline.
• Minimum two years’ experience in Human Resources.
• Demonstrated professionalism, integrity, discretion and sound judgment.
• Ability to handle employee concerns with empathy, maintain objectivity and confidentiality.
• Basic knowledge of employment legislation and regulatory requirements.
• Strong attention to detail, organizational and interpersonal skills.

Required skills

• Proficiency with computer software packages, including spreadsheet and word‑processing applications.
• Effective written and verbal communication.