IT Support Technician – Site Support

About the role

The IT Support Technician provides first‑level technical assistance and day‑to‑day operational support for a dedicated site. You will ensure hardware, software, network connectivity and end‑user technology issues are resolved quickly while maintaining the security and reliability of site IT services.

Key responsibilities

• Deliver Level 1 support for computers, laptops, phones, printers, peripherals, applications and other end‑user devices.
• Troubleshoot and resolve hardware, software, Windows, network connectivity and application problems.
• Log, prioritize and manage incidents and service requests via the IT ticketing system.
• Assist with workstation deployments, replacements, relocations, software installations and technology roll‑outs.
• Provide first‑line support for site access‑control and CCTV systems, including basic troubleshooting and monitoring.
• Perform routine UPS inspections, battery checks and preventative maintenance.
• Support endpoint patching, software updates, security compliance and remediation activities.
• Maintain accurate IT asset records, assist with inventory verification, transfers, recovery and disposal.
• Conduct regular checks of IT equipment, technology areas and site infrastructure.
• Escalate complex technical, infrastructure, security or system issues to the appropriate IT team.

Required profile

• Diploma or certification in Information Technology, Computer Science or a related field.
• Previous experience in an IT support or technical support role is preferred.
• Strong knowledge of Windows operating systems, PC hardware, software and peripherals.
• Working knowledge of Active Directory, Group Policy and basic network troubleshooting.
• Familiarity with VoIP, access‑control, CCTV and UPS systems.
• Excellent verbal and written communication skills with a customer‑service mindset.
• Ability to prioritize multiple requests, work independently and know when to escalate.

Required skills

• Windows OS troubleshooting
• PC hardware and peripheral support
• Active Directory & Group Policy
• Software deployment and patch management
• Basic network troubleshooting (TCP/IP, DNS, DHCP)
• VoIP system support
• Access‑control and CCTV troubleshooting
• UPS monitoring and maintenance