Logistics Customer Service Agent

About the role

We are looking for a Logistics Customer Service Agent to join our team and deliver exceptional support to our clients. You will act as the primary point of contact for customers, handling inquiries across multiple channels and ensuring a smooth logistics experience.

Key responsibilities

• Respond to customer inquiries via telephone, email, social media and other assigned channels.
• Provide courteous, professional service and address customer concerns promptly.
• Follow company standard operating procedures to document interactions and offer appropriate solutions.
• Escalate complex issues to management according to established guidelines.
• Maintain accurate records of each interaction and adhere to quality assurance standards.
• Ensure reliable attendance and schedule adherence for full‑time shifts, including weekends and holidays.

Required profile

• Minimum 3 CXC passes or equivalent qualification, or comparable experience and skills.
• Strong written and verbal communication abilities.
• Professional phone etiquette and customer‑service mindset.
• Ability to pass background check, drug screening and possess a commercial bank account.
• Willingness to work any full‑time shift, including weekends and holidays.

Required skills

• Computer proficiency
• Typing speed of at least 25 words per minute

What we offer

• Opportunity for growth and development within a customer‑centric environment.
• Exposure to logistics operations and multi‑channel support.