People and Culture Officer

About the role

The People and Culture Officer will join the Group People and Culture team to deliver high‑quality HR services. This role is customer‑focused, detail‑oriented and requires a high level of confidentiality, accuracy and responsiveness.

Key responsibilities

• Coordinate assigned People and Culture activities and transactions in line with established processes and service standards.
• Develop and maintain tracking systems for HR transactions and activity reporting.
• Process staff movement, HR service, report and document requests within agreed deadlines and SLAs.
• Prepare daily, weekly and monthly activity and transaction reports and monitor outstanding service items.
• Provide warm, professional and confidential service to employees, responding to HR‑related inquiries via phone, email and other channels.
• Maintain accurate employee records across electronic and physical files, ensuring consistency between HR systems and physical documentation.
• Support People and Culture projects by assisting with planning, action‑plan development, deliverable completion and status reporting.
• Stay up‑to‑date with organisational policies, legislation and reporting requirements relevant to assigned responsibilities.

Required profile

• Customer‑focused and detail‑oriented.
• Demonstrates high confidentiality, accuracy and responsiveness.
• Strong communication skills and ability to follow up on employee requests.
• Organised with the ability to manage multiple HR transactions and projects.

Required skills