Sales Trainer

About the role

Centerfield, a digital marketing company that builds customer acquisition for residential service, insurance, e-commerce and B2B brands, is looking for a Sales Trainer. The trainer is accountable for the ongoing facilitation and mastery of the call center training programs, which cover product knowledge, sales closing techniques, systems training, continuing education and special initiatives. The role also supports Sales Operations as needed while keeping sales and operational knowledge up to date.

Key responsibilities

• Work closely with department leaders to identify needs for further agent development.
• Monitor the transfer of knowledge from classroom training to productivity so that business performance goals are met.
• Train best practices and provide coaching, guidance and feedback to create the highest quality agents.
• Onboard new sales experts.
• Report on the impact of new and existing training programs, such as sales achieved and agent behavioral trends.
• Deliver training to designated customer groups, in group and individual classroom settings.
• Collaborate with management to identify training needs, performance gaps and training best practices.

Required profile

• Proven experience as a Sales Trainer or in a similar role in a sales training or BPO organization (minimum 1 year preferred).
• Associate degree in education, business or a related field (preferred).
• Sales certification or training accreditation is a plus.
• Flexible schedule to train in hours that meet business needs.

Required skills

• Proficiency in MS Office (Outlook, Excel, Word, PowerPoint).
• Excellent verbal and written skills, including creating effective presentations in PowerPoint.
• Detail-oriented, organized, self-motivated and able to work with minimal supervision.
• Strong interpersonal skills and ability to communicate with employees at all levels.
• Ability to manage the full training cycle, including in-person activities and web-based learning.