Seasonal Gaming Support Tier 1 Agent (Contract)

About the role

Do you have a passion for gaming and customer service? We are looking for Seasonal Gaming Support Tier 1 Agents to provide exceptional technical and customer support for handheld and home gaming consoles. You will assist customers via phone, live chat, and email, delivering friendly, empathetic interactions while resolving technical issues.

Key responsibilities

• Answer general product and service questions from consumers through all contact channels.
• Process transactions, provide options, and encourage continued use and purchase of products.
• Update consumer account information and record feedback.
• Stay current with procedural updates and integrate them into daily activities.
• Clarify consumer concerns, research issues, and explain the best resolution.
• Provide technical assistance via inbound and outbound calls, chats, and emails for connectivity problems.
• Troubleshoot escalated hardware and software issues in collaboration with hardware teams.
• Collect, document, and research technical problems to develop solutions and resources.
• Multitask during calls while clearly documenting issues.
• Moderate the client’s tech support forums.
• Work overtime, weekends, and holidays as required.

Required profile

• High School Diploma or minimum 3 CXC passes or equivalent qualification.
• At least 6 months of customer service experience.
• Prior call‑center experience in customer service or technical accounts (preferred).
• Familiarity with gaming brands, characters, consoles, platforms, or games (preferred).

Required skills

• Strong verbal and written communication skills.
• Strong organizational abilities.
• Ability to multitask and follow directions without close supervision.
• Sincere and empathetic communication style.
• Proactive problem‑solving attitude.
• Adaptability to an ever‑changing environment.
• Strong attendance habits and flexibility with scheduling.