Accommodation Services Agent

About the role

The Accommodation Services Agent supports the administration and coordination of workplace accommodation services, managing communications, documentation, workflow activities, and compliance processes.

Key responsibilities

• Review accommodation event requests for completeness and required information.
• Monitor events throughout their lifecycle, track milestones, and support closure activities.
• Create and maintain customer profiles, draft communications, and organize supporting documentation.
• Coordinate employer communications, manage outreach, and facilitate information exchange between stakeholders.
• Monitor pending actions, generate reminders, manage task queues, and escalate items as needed.
• Identify cases requiring vocational referrals, coordinate with providers, and track outcomes.
• Maintain complete event records, ensure compliance, and prepare audit‑ready documentation.

Required profile

• Experience in supporting administration and coordination of workplace accommodation services.
• Ability to ensure accurate records, timely stakeholder engagement, and compliance with organizational policies.