Branch Administration Assistant - Montego Bay (Contract)

About the role

Sagicor Life Jamaica Limited is seeking a Branch Administration Assistant for its Montego Bay branch on a contract basis. The role supports clerical duties for the front office and customers, helps deliver service and assists with New Business processes, and is based in St. James.

Key responsibilities

• Greet clients and monitor them while they wait to be served by the Client Service Representative.
• Assist with completing and logging forms, and collect client data at the time of interaction.
• Identify policyholders and provide clients with information on policy status and fund balances.
• Introduce clients to other products offered within the group.
• Request and dispatch status letters and health cards after proper verification, and advise clients of associated fees where possible.
• Enter biographic information for clients into the system and ensure Know Your Customer (KYC) requirements are met.
• Process, scan, sort and batch applications for Head Office.
• Log summaries of client interactions, including complaints, on the ECRJS Service Centre portal.
• Perform other job-related duties assigned from time to time.

Required profile

• Minimum of six CSEC or GCE "O" level subjects, including English Language and a numeric subject.
• Two years' work experience in a life insurance company.
• Basic knowledge of life insurance principles.
• Sound human relations and time management skills, and effective oral and written communication.

Required skills

• Sound knowledge of computer software packages, including spreadsheets and word processing applications.

Candidates apply through Sagicor's career portal by November 20, 2026; only shortlisted candidates will be contacted.