Carrier Account Manager

About the role

Digicel is seeking a Carrier Account Manager to drive new business revenue and manage a portfolio of wholesale customers across its Caribbean, Central and South American markets. The role focuses on achieving monthly and annual sales targets while ensuring high‑quality service delivery for assigned accounts.

Key responsibilities

• Achieve assigned revenue targets and KPIs for profitable growth.
• Maintain accurate pipeline visibility and forecasting in the CRM system.
• Serve as the primary contact for account queries, escalating issues when necessary.
• Identify, track and mitigate churn risk for existing customers.
• Prepare and present service proposals, pricing offers and secure signed contracts.
• Coordinate internal teams (legal, technical, service delivery, leadership) to meet account performance goals.
• Oversee onboarding of new accounts and timely renewal of existing contracts.
• Provide market insights on competitor activity and industry trends.

Required profile

• Primary degree in Technology, Business or Telecommunications.
• Minimum 5 years of corporate sales experience in the telecom sector.
• Strong negotiation, commercial acumen and numeracy.
• Excellent verbal and written communication skills.
• Self‑motivated and able to work collaboratively with diverse stakeholders.

Required skills

• Knowledge of data services such as Ethernet, MPLS, IP Transit and Hosting/Co‑Location.
• Familiarity with Subsea and Terrestrial network concepts.
• Proficiency in Microsoft Excel, Word and PowerPoint.
• Sales certification (preferred).

What we offer

• Opportunity to work for a leading digital connectivity provider with 5,000 employees.
• Exposure to a fast‑growing market across 25 Caribbean and Latin American countries.
• Dynamic environment driven by Digicel’s values of Diversity, Integrity, Growth and Innovation.