Chief Transformation Officer (CTO) - Insurance & Investments

About the role

The Chief Transformation Officer leads enterprise-wide transformation initiatives across the insurance and investment businesses, improving performance, operational efficiency, agility and competitiveness. The role develops and executes the transformation strategy, modernizes business models, optimizes operating structures, drives digital adoption and leads strategic change programs, working closely with the CEO, Board and executive leadership.

Key responsibilities

• Develop and execute the enterprise transformation strategy, roadmap, objectives, milestones, governance and success criteria
• Modernize business models and operating structures, including underwriting, claims, policy administration, distribution, customer service, investment operations, portfolio reporting and wealth management
• Lead digital transformation with the CIO, CTO and CDO, driving automation, AI, advanced analytics, cloud and InsurTech/Fintech initiatives
• Improve profitability, reduce costs, set performance KPIs and evaluate transformation business cases
• Run change management, communication, training and stakeholder engagement programs
• Improve customer journeys and service delivery across insurance and investment businesses
• Align initiatives with insurance, investment and financial services regulations, working with risk, compliance, legal and internal audit
• Oversee strategic programs such as M&A, joint ventures and post-merger integration, and coordinate cross-functional projects
• Work with the CEO, Board and business unit heads, lead transformation offices and present progress to executive leadership

Required profile

• Bachelor's degree in Business Administration, Finance, Economics, Engineering, IT or a related field; MBA or Master's in business strategy, organizational development, finance or transformation management preferred
• 12-15+ years in corporate strategy, business transformation, management consulting, operational excellence or enterprise change management
• At least 5 years in a senior executive or leadership role overseeing large-scale transformation
• Significant experience in insurance, banking, investment management, asset management, wealth management or financial services
• Proven track record of complex transformation programs with measurable financial and operational results

Required skills

• Operating model redesign, organizational restructuring, digital transformation and process optimization
• Strong financial acumen, strategic planning and business performance management
• Leadership, communication, stakeholder engagement and change management
• Preferred: Prosci, CBTP, PMP/PgMP, Lean Six Sigma Black Belt, Agile or Scrum certifications