Customer Support Specialist

About the role

We’re hiring a Customer Support Specialist to join TalentPop App’s growing remote support team. The role involves assisting customers via email, chat, phone, and social media, ensuring friendly and solution‑oriented service.

Key responsibilities

• Respond to customer inquiries through email, live chat, phone, and/or social media.
• Assist customers with orders, shipping, returns, and product questions.
• Provide friendly, professional, and solutions‑oriented support.
• Escalate more complex issues to the appropriate internal team when needed.

Required profile

• Good English communication skills, written and verbal – clear and confident.
• At least 1 year of remote customer service experience.
• Familiarity with Gorgias, Zendesk, or Shopify is a plus, but not required.
• Reliable, organized, and comfortable working independently.

Required skills

• Gorgias
• Zendesk
• Shopify

What we offer

• Paid time off.
• Health and dental insurance or a monthly health stipend.
• A permanent work‑from‑home setup – no office, no commute.
• Holiday bonuses.
• Annual performance‑based increases.
• Real career growth opportunities as we continue to expand.