Fraud Prevention Agent

About the role

The Fraud Prevention Agent monitors, investigates, and resolves potential fraud across accounts, funding, and transaction activity. The role ensures accurate alert triage, thorough case investigations, and proper documentation in line with client fraud playbooks.

Key responsibilities

• Proactively review alerts across accounts, funding, and transactional activity to identify and triage potential fraud.
• Analyze anomalies such as scam indicators, device‑fingerprinting discrepancies, mule activity, and social‑engineering patterns.
• Document decisions clearly and follow defined escalation and approval paths.
• Maintain timely and prioritized management of fraud alerts to meet SLA targets for acknowledgment, investigation, and resolution.

Required profile

• Excellent written and verbal communication skills with the ability to produce clear, professional case notes and emails.
• Strong attention to detail and ability to spot discrepancies, red flags, and anomalies.
• Reliability, integrity, and consistent performance in metric‑driven environments.
• At least 1 year of experience supporting financial services or payments industry clients in fraud prevention, financial crimes, or consumer KYC (preferred).

Required skills

• Proficiency with common office and case management tools such as CRM systems.
• Experience using ticketing platforms for workflow management.
• Familiarity with document review tools.