Front Office / Guest Services Manager

About the role

The Front Office / Guest Services Manager leads the Front Office team at Couples Sans Souci, ensuring every guest experience meets the resort’s high standards. Reporting to the Operations Manager, this role coordinates with all departments and Central Reservations to deliver seamless service.

Key responsibilities

• Oversee guest welcome, luggage handling, champagne service, swift check‑in and efficient transfer to rooms.
• Maintain constant liaison with the airport to confirm guest arrivals.
• Monitor checkout operations to ensure impeccable service.
• Update guest reservations, Romance Reward Points and loyalty programme data accurately.
• Prepare and review operational reports in a timely manner.
• Induct and train new team members according to policy and procedures.

Required profile

• Minimum three years’ experience in a similar front office or guest services role.
• Tertiary certification in Hospitality Management or a related field.
• Excellent time‑management, human‑relations and problem‑solving abilities.
• Knowledge of guest travel and airline flight operations.
• Innovative, creative and hands‑on management style.
• Ability to build, train and manage a dynamic team.
• Willingness to work flexible hours and days.