Front Office Supervisor

Hyatt

New

🇬🇧 English

Job description

About the role

Supervise front desk shifts and maintain efficient service delivery and guest satisfaction at Dreams Rose Hall Resort & Spa.

Key responsibilities

Assign front desk duties and monitor lobby service.
Review arrivals, departures and room assignment needs.
Resolve routine guest concerns and escalate exceptions.
Verify cash, payment and record accuracy.
Train colleagues and monitor compliance with procedures.

Required profile

Front desk experience with shift‑lead exposure.
Comfort with PMS and payment procedures.
Strong guest service, organization and problem‑solving abilities.
Ability to work shifts, weekends and holidays.

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Published 7 hours ago

Expires 1 month from now

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