Guest Experience Specialist

About the role

We are seeking a friendly, service‑oriented Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, careful coordination, and dependable follow‑up.

Key responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, activities, transportation and related services.
• Assist with reservations, service coordination and provide confirmations, updates and relevant information.
• Maintain organized client records, follow up on pending requests and coordinate with service providers as needed.

Required profile

• Excellent communication and interpersonal skills.
• Strong customer‑service mindset and attention to detail.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.

Required skills

• Research information online effectively.
• Use email and digital collaboration tools.

What we offer

• Fully remote work environment.
• Comprehensive onboarding and training.
• Ongoing professional development and continuing education opportunities.
• Access to professional resources and online systems.
• Supportive team environment.