IT Site Support Technician

About the role

The IT Support Technician provides first‑level technical support and day‑to‑day IT operational support for the assigned site. The role is responsible for troubleshooting and resolving hardware, software, connectivity, and end‑user technology issues while ensuring the availability, security, and reliability of site IT services.

Key responsibilities

• Provide level 1 technical support for computers, laptops, phones, printers, peripherals, applications, and other end‑user technologies.
• Troubleshoot and resolve hardware, software, Windows, network connectivity, and application issues.
• Manage and prioritize incidents and service requests through the IT ticketing system.
• Support workstation deployments, replacements, relocations, software installations, and technology rollouts.
• Provide first‑line support for site access control and CCTV systems, including basic troubleshooting, monitoring, and user support.
• Assist with routine UPS monitoring, inspections, battery checks, and preventative maintenance activities.
• Support endpoint patching, software updates, security compliance, and remediation of identified issues.
• Maintain accurate IT asset records and assist with asset deployment, inventory verification, transfers, recovery, and disposal.
• Conduct routine checks of IT equipment, technology areas, and site infrastructure.
• Escalate complex technical, infrastructure, security, or system issues to the appropriate IT team.

Required profile

• Diploma or certification in Information Technology, Computer Science or a related field.
• Previous experience in an IT support or technical support role preferred.
• Strong knowledge of Windows operating systems, PC hardware, software and peripherals.
• Working knowledge of Active Directory, Group Policy, software deployment and basic network troubleshooting.
• Experience supporting users in a fast‑paced environment; call‑center or large enterprise experience is an advantage.
• Basic understanding of networking, VoIP, access control, CCTV, UPS systems and IT infrastructure.
• Strong troubleshooting, analytical and problem‑solving abilities.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to work effectively with users at all levels.
• Ability to prioritize multiple requests and work effectively in a time‑sensitive environment.
• Strong attention to detail and commitment to security, compliance and accurate documentation.
• Ability to work independently while knowing when to escalate issues.
• Willingness and ability to learn new technologies and systems quickly.

Required skills

• Windows operating systems
• PC hardware
• Active Directory
• Group Policy
• Software deployment
• Network troubleshooting
• VoIP
• Access control systems
• CCTV systems
• UPS monitoring
• Endpoint patching
• Software updates
• Security compliance