Patient Coordinator – Remote (LATAM)

About the role

The Patient Coordinator serves as the first welcoming point of contact for prospective patients, delivering a supportive, patient‑centered experience primarily through SMS and phone. Working remotely for a LATAM‑based team, you will guide individuals from initial inquiry to scheduled consultation while ensuring empathy and responsiveness.

Key responsibilities

• Respond promptly to inbound SMS and phone inquiries from prospective patients.
• Conduct warm, empathetic intake conversations to understand patient needs and goals.
• Schedule consultations using Calendly and internal systems.
• Accurately capture patient details and notes in CRM and EMR platforms.
• Perform timely follow‑ups to nurture engagement and support scheduling.
• Maintain organized documentation while ensuring confidentiality and data accuracy.

Required profile

• 2+ years of experience in patient intake, care coordination, medical front desk, or healthcare customer support.
• Excellent written and spoken English communication skills.
• Strong interpersonal skills with an empathetic, patient‑focused approach.
• Ability to work in a structured on‑call environment with consistent responsiveness.
• Prior remote work experience and familiarity with remote collaboration tools.

Required skills

• Google Workspace
• Excel or Google Sheets
• Slack
• Zoom
• Asana
• Go High Level (CRM)
• DrChrono (EMR)
• Calendly