Regional Sales Trainer (Belize, Colombia & Jamaica)

About the role

A regional BPO is hiring a Regional Sales Trainer to lead in-person and virtual sales training across its operations in Belize, Colombia and Jamaica. The trainer teaches product knowledge into high-converting sales behaviours and works with Clients, Training Leadership, QA and Local Operations Managers to improve conversion rates, upselling, cross-selling and revenue. The position is home-based in the candidate's country of residence, with regional travel across all three locations.

Key responsibilities

• Serve as lead instructor for in-person new-hire training on inbound and outbound sales, probing, objection handling, closing, upselling, cross-selling and role-plays.
• Design and deliver virtual refresher sessions across the three countries to close skill and KPI gaps.
• Analyse sales trends (conversion, sales per hour, revenue per call, close rate) to build data-driven training solutions.
• Work with senior client stakeholders so training materials stay aligned with business priorities.
• Support local trainers and share best practices to keep training standards consistent across the region.

Required profile

• 2-3 years of experience training sales teams, preferably in a BPO or contact center setting.
• Fluency and confidence presenting to clients and senior leadership; valid passport and willingness to travel internationally between the three countries (a valid U.S. visa is an advantage).
• Full-time availability to support regional operations, training cohorts and international travel.

Required skills

• Mastery of adult learning, interactive facilitation, coaching and sales methodologies.
• Strong analytical skills to track pre- and post-training KPI baselines and measure training ROI.
• High cross-cultural awareness and ability to adapt communication and training styles across Belize, Colombia and Jamaica.

What we offer

• Direct contract with all statutory benefits and bonuses required by local labour law in the country of hire.
• Competitive compensation package (details shared with shortlisted candidates).
• Career growth opportunities in a fast-growing regional BPO environment.