Reservation Services Specialist – Remote

About the role

We are looking for a detail‑oriented Reservation Services Specialist to assist customers with researching, coordinating, and managing reservation requests. The ideal candidate is organized, responsive, and comfortable working with customers and online reservation systems.

Key responsibilities

• Respond to reservation questions and requests
• Gather relevant customer information
• Research available reservation options
• Provide accurate information
• Coordinate reservation details
• Review information for accuracy
• Provide confirmations and updates
• Assist with modifications when necessary
• Communicate with providers
• Maintain accurate records
• Follow up with customers throughout the reservation process

Required profile

• Strong customer‑service skills
• Excellent attention to detail
• Good communication abilities
• Strong organization
• Basic computer proficiency
• Comfortable researching information online
• Ability to learn reservation systems
• Strong follow‑up skills
• Reliable and professional
• Previous reservation experience is helpful but not required

What we offer

• Remote environment: work from anywhere
• Flexible scheduling to manage your availability
• Training available to learn reservation systems and processes
• Ongoing support with continued resources and education
• Professional development of organization, communication, and customer‑service skills
• Customer‑focused role helping clients navigate reservation options