Retail Operations Supervisor

About the role

We’re hiring a Retail Operations Supervisor to oversee daily store operations at our resort in Runaway Bay, Jamaica. You will ensure service standards, drive sales and manage inventory while leading a team of retail staff.

Key responsibilities

• Supervise daily store operations and ensure service standards.
• Drive sales, manage inventory and work with local suppliers.
• Lead and motivate your team.
• Handle cash, POS and reports.
• Ensure guest satisfaction and resolve issues promptly.

Required profile

• 3+ years retail experience, including 2+ years in a supervisory role.
• Resort, hotel, duty‑free or tourist retail experience preferred.
• Associate or bachelor’s degree (or equivalent experience).
• Fluent English; Spanish is an asset.
• Legally eligible to work in Jamaica with a valid TRN.
• Availability for rotating shifts, weekends and holidays.

What we offer

• Competitive salary: JMD 200,000–250,000 gross per month (based on experience).
• Statutory benefits under Jamaican law (NIS, NHT, vacation & sick leave).
• Ongoing training and development.
• Dynamic resort environment with international guests.