Sales Channels and Service Provider Network Supervisor

About the role

The role oversees both sales channel performance and the network of technical service providers, ensuring consistent execution of sales processes and high‑quality service delivery.

Key responsibilities

• Supervise nationwide sales channels, train and certify store staff on extended warranty sales, and enforce sales scripts and promotional materials.
• Set store‑level sales targets, monitor results, and implement improvement plans.
• Conduct field visits for coaching, performance monitoring, and execution control.
• Analyze sales reports to identify opportunities and coordinate commercial activation with Marketing.
• Manage the technical service provider network, including recruitment, contracts, pricing, and documentation.
• Handle critical incidents, monitor supplier performance, and ensure compliance with SLAs and quality standards.

Required profile

• Bachelor's degree in Business Administration, Marketing, Industrial Engineering or related field.
• 3–5 years of experience in retail sales supervision, sales channel management, or after‑sales operations.
• Experience managing suppliers, technical services, or extended warranty programs, preferably in home appliances or furniture retail.

Required skills

• Intermediate Microsoft Excel and reporting tools.