Senior Manager – Corporate Social Responsibility & Client Communications

About the role

The Senior Manager – Corporate Social Responsibility & Client Communications will lead the planning and delivery of CSR programmes, community investment, client communications and website content strategy for Sagicor across its Caribbean markets. The role aims to strengthen stakeholder trust, support business priorities and ensure effective communication during normal operations and disruptions.

Key responsibilities

• Develop and execute annual CSR, community investment, partnership and employee volunteerism plans aligned with corporate priorities.
• Assess funding and partnership proposals using criteria for strategic fit, reach, feasibility, governance and measurable impact.
• Manage relationships with foundations, non‑profit organisations, community partners and beneficiaries.
• Provide strategic leadership and oversight of the Sagicor SIGMA Corporate Run and related fundraising initiatives, from governance to impact reporting.
• Track programme outcomes, budgets and risks, preparing executive and Board‑level updates on social impact.
• Oversee Sagicor Foundation governance, administration and compliance with safeguarding and contractual requirements.
• Develop and manage client communication plans for service updates, regulatory notices, incidents and strategic initiatives, coordinating approvals and multi‑channel distribution.
• Lead the external client communications function within the Business Continuity Plan, maintaining response protocols and post‑incident review processes.
• Develop and maintain website content strategy, governance, editorial calendars and use analytics to optimise the online client journey.

Required profile

• Bachelor’s degree in Communications, Marketing, Public Relations, Business Administration, Social Sciences, Development Studies or a related field from a recognized tertiary institution.
• Minimum five years of experience in a management or senior leadership role with responsibility for teams, budgets, suppliers and multiple projects.
• Proven experience in corporate communications, CSR, stakeholder engagement or related fields.
• Strong knowledge of CSR, community investment, partnership management, sustainability and social‑impact measurement.
• Understanding of client communication governance, regulatory notices, accessibility and plain‑language principles.
• Familiarity with business continuity, incident communications and crisis management processes.

Required skills

• Use of Content Management Systems (CMS) for website publishing and routine quality checks.
• Website analytics tools to monitor traffic, search behaviour and client feedback.
• Data analysis of engagement, service, complaint and impact metrics to inform actions.
• Management of multi‑channel communication platforms (email, website, contact centre, social media).