Senior Protection Case Worker

About the role

IOM is recruiting a Senior Protection Case Worker for its Assisted Voluntary Return (AVR) programme in Kingston, Jamaica. The role sits under the supervision of the Head of Office in Kingston, in coordination with the Regional Thematic Specialist in Panama City and under the direct supervision of the Programme Coordinator. It covers planning, coordination, implementation and monitoring of AVR project activities, including individual protection screening and case management.

Key responsibilities

• Plan, coordinate, implement and monitor AVR project activities, and compile, analyse and present project data in line with IOM standards.
• Conduct individual protection screenings of migrants on arrival, identify vulnerabilities and protection risks, document needs and prepare individualized case plans.
• Provide case management and follow-up, including referrals to consular, health, psychosocial, family tracing and child protection services, and ensure continuity of assistance.
• Act as focal point for administrative coordination, liaising with organizational units and external parties to obtain clearances and approvals.
• Support safe, dignified post-arrival assistance, respecting privacy, confidentiality and informed consent, and coordinate with consular, migration and local government authorities.
• Maintain accurate case notes and data in IOM's case management systems (including MiMOSA) and draft correspondence, reports and briefing notes.
• Organize meetings, workshops and training sessions, and deliver capacity-building workshops.
• Monitor implementing partners, respond to information requests, and give inputs for SOPs, concept papers and new projects.
• Guide and train colleagues, and liaise with local authorities, UN agencies, NGOs, donors and other stakeholders.

Required profile

• School diploma with six years of relevant experience, or a Bachelor's degree in political or social sciences, international relations, development studies, migration studies, human rights, law or related fields with four years of relevant experience.
• Experience liaising with governmental authorities, national and international institutions, UN agencies and NGOs.
• Experience working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Fluency in English (oral and written); working knowledge of Spanish is desirable.
• Advantageous: experience with international humanitarian organizations in multicultural settings, and knowledge of inter-agency protection standards and IOM operational guidelines.

Required skills

• Strong interpersonal, teamwork and communication skills, with the ability to work with people in vulnerable situations.
• Proficiency in Microsoft Word and Excel and case management tools.
• Ability to adapt to challenging conditions and make sound judgements.