Telephone Operator (Level 3) - Temporary One-Year Contract

About the role

The Real Estate Board is recruiting a Telephone Operator (Level 3) for a vacant, temporary one-year contract, to be assigned to the upcoming Real Estate Authority of Jamaica (REAJ). The operator provides efficient, courteous and timely telephone support to clients and stakeholders of the Real Estate Board/Commission of Strata Corporations (REB/CSC), covering the Front Desk, Licensing and Applications and the Commission of Strata Corporations call queues. The salary range is JMD 1,511,428 per annum.

Key responsibilities

• Answer calls promptly and professionally, give accurate general information about REAJ services and processes, and direct or transfer calls to the right department.
• Take accurate messages and record call details, enquiries, complaints and referrals, helping to maintain call logs and customer service records.
• Cover the call queues during designated periods, including lunch breaks and staff absences, and use the approved call centre system correctly.
• Escalate complex or unresolved enquiries to the supervisor and report system issues and recurring complaints.
• Provide relief telephone and reception support and assist with general customer service and administrative duties during quieter periods.
• Take part in training and briefing sessions and keep up to date on the services and processes of the REAJ.

Required profile

• Four CXC/CSEC subjects at Grades 1-3 or four GCE O'Levels, including English Language.
• Minimum of two years' experience in a similar position, preferably in customer service, switchboard, telephone operator, reception or call centre.
• Training in customer service and switchboard/telephone operating techniques.

Required skills

• Excellent verbal communication, telephone etiquette and good listening and questioning skills.
• Ability to handle multiple calls in a fast-paced environment and to follow procedures and escalate matters appropriately.
• Basic computer literacy, telephone/call centre systems and Microsoft Office.

Applications are made online by Tuesday, October 20, 2026, through the Real Estate Board's careers site; only shortlisted candidates will be contacted.