Customer Service Advisor – Call Center (Kingston)

About the role

We are looking for enthusiastic Customer Service Advisors to join our fast‑paced call centre in Kingston. The role is full‑time and involves handling inbound customer contacts across phone, email, chat and social media, promoting our communication and home‑entertainment services.

Key responsibilities

• Answer inbound calls and respond to customer inquiries via multiple channels.
• Provide product information and sell communication, internet, and home‑phone packages.
• Achieve daily, weekly and monthly sales targets and Net Promoter Score objectives.
• Maintain high performance standards and adhere to company policies and quality guidelines.
• Document each interaction accurately and escalate complex issues according to SOPs.
• Ensure punctual attendance and schedule adherence.

Required profile

• Minimum of three CXC subjects including English, or two CXC subjects plus City & Guilds Level 3 English.
• Strong written and verbal communication skills and excellent typing ability.
• Proven attendance record in previous employment.
• Willingness to undergo a drug test and provide standard identification documents.

Required skills

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).

What we offer

• Competitive base hourly wage.
• Aggressive commission, incentive and overtime earning opportunities.
• Long‑term career advancement and promotion pathways.
• Employee benefits package.