Client Support Specialist

About the role

We are looking for a Client Support Specialist to assist our small‑business clients throughout the customer lifecycle. You will engage with Job Board clients by phone and email, resolve account issues and guide them on how to maximise the platform to meet their hiring objectives.

Key responsibilities

• Interact with clients via phone and email to troubleshoot account problems.
• Provide consultative guidance to understand client pain points and recommend solutions that “wow” them.
• Act as the product expert for an expanding suite of advertising and recruitment tools.
• Educate clients on best practices to optimise their campaigns and achieve hiring goals.
• Drive client‑centric KPIs such as CSAT and conversion rates.

Required profile

• Strong oral and written communication skills.
• Ability to learn quickly, be tech‑savvy and handle a high volume of inbound inquiries.
• Comfort working under pressure, multitasking and prioritising tasks.
• Adaptable, receptive to feedback and maintains a professional, positive demeanor.
• Minimum 1 + year experience in customer service or B2B client support.

Required skills

• Proficiency in MS Office.
• Competent internet navigation.