Consumer Specialist - Shopping

About the role

If you’re passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build the future of food with us.

Key responsibilities

• Support customers through phone, chat, and email by confidently guiding them through order placement, account updates, and pre/post/pending delivery assistance.
• Take full ownership of each customer’s interaction, striving to resolve needs efficiently and delivering a seamless, first‑contact experience.
• Respond to challenging situations with empathy, professionalism, and sound judgment, working to strengthen trust and preserve customer relationships.
• Ensure every interaction aligns with established risk, compliance, and policies while prioritizing a positive customer experience.
• Act as the customer’s voice within the organization.
• Navigate multiple systems while actively engaging with the customer.
• Accurately document order details and follow‑up actions.

Required profile

• Clear, concise, and confident communication both verbal and written.
• Compassion paired with decisive action.
• Ability to remain calm, focused, and solution‑oriented despite repeated complaints or challenging conversations.
• Skill to recognize, validate, and appropriately respond to customer emotions.
• Quick assessment of situations, applying policy with discretion to determine the most appropriate resolution.
• End‑to‑end ownership of each interaction, communicating next steps clearly and ensuring the customer feels supported.
• Solutions‑oriented approach to helping customers.
• Ability to absorb new processes, tools, and policy updates while maintaining service quality and compliance.

Required skills

• Proficiency in navigating multiple software platforms and web‑based tools simultaneously while maintaining accuracy.
• Basic technical troubleshooting, such as clearing browser cache and cookies.