Engagement Management Coordination Team Lead

About the role

The Engagement Management Coordination (EMC) Team Lead will oversee the back‑office support function for KPMG United States finance & accounting operations delivered from the Jamaica Extended Support Services (JESS) centre in Kingston. Reporting to the JESS EMC Assistant Manager/Manager, the lead will guide a team of EMC resources, ensure accurate processing of engagement data, and act as a primary liaison for client stakeholders.

Key responsibilities

• Perform data entry of engagement information into the SYNC application, including setup, phase changes, billing, role updates and T&E adjustments.
• Coordinate invoice maintenance with the Accounts Receivable team, prepare replacement invoices, process credit notes, cash re‑applications and refund requests.
• Retrieve and provide invoice copies and calculate engagement gain/loss using the Aperture tool (Excel).
• Consolidate and submit month‑end ERP/Close impact reports for Practice Leader approval.
• Process ERP changes, close‑outs, WIP adjustments and retrieve WIP, T&E and ad‑hoc reports from reporting systems.
• Update Unbilled & AR tools, submit journal entries for CD corrections and manage internal codes.
• Maintain and update SOP documentation whenever processes change.
• Identify and drive continuous‑improvement initiatives, including automation and procedural enhancements.
• Resolve operational issues and escalate to client stakeholders and JESS Accounting Manager as needed.
• Serve as a point of contact for client executive stakeholders and process owners.

Required profile

• Proven experience in finance or accounting back‑office operations supporting large professional services firms.
• Demonstrated ability to lead a small team and coordinate with multiple client stakeholders.
• Strong analytical mindset with experience interpreting engagement accounting and risk data.
• Familiarity with ERP environments and month‑end close processes.
• Ability to follow and improve standard operating procedures.

Required skills

• SYNC application
• Aperture tool (Excel)
• ERP systems
• Microsoft Excel (advanced)
• Data entry
• Journal entry processing
• T&E tools
• Internal code management