Guest Support Specialist

About the role

Join a leading beauty services and retail client as a Guest Support Specialist. You will provide compassionate, phone‑based assistance to customers, helping them with order issues, product questions, and post‑sale support while sharing your passion for skincare, haircare, nailcare and makeup.

Key responsibilities

• Take ownership of customer issues, delivering friendly and effective solutions.
• Handle inbound calls, verify information, and document actions accurately.
• Maintain thorough knowledge of policies, systems, and beauty product lines.
• Achieve performance targets such as handle time, quality scores and CSAT.
• Participate in team meetings and ongoing training sessions.

Required profile

• High school diploma or equivalent; at least six months of customer service experience (up to three years preferred).
• Strong verbal and written communication skills with the ability to empathise and de‑escalate situations.
• Passion for beauty products and a solid understanding of skincare, haircare, nailcare or makeup.

Required skills

• Ability to operate a phone system and handle multi‑channel interactions.
• Proficiency with data entry, Windows environment, internet/email and basic computer applications.
• Capability to multitask across computer, phone and chat platforms.
• Typing speed of at least 35 wpm with minimal errors.
• Familiarity with CRM ticketing systems.
• Basic mathematical functions for order verification.