IT Site Support Technician

About the role

The IT Support Technician provides first‑level technical support and day‑to‑day IT operational assistance for an assigned site, ensuring hardware, software, connectivity and end‑user technology issues are resolved while maintaining service availability, security and reliability.

Key responsibilities

• Deliver level‑1 support for computers, laptops, phones, printers, peripherals, applications and other end‑user technologies.
• Troubleshoot and resolve hardware, software, Windows, network connectivity and application issues.
• Manage incidents and service requests via the IT ticketing system, prioritising workload.
• Support workstation deployments, replacements, relocations, software installations and technology rollouts.
• Provide first‑line assistance for site access‑control and CCTV systems, including basic troubleshooting and monitoring.
• Assist with UPS monitoring, inspections, battery checks and preventative maintenance.
• Support endpoint patching, software updates, security compliance and remediation activities.
• Maintain accurate IT asset records, assist with inventory verification, transfers and disposal.

Required profile

• Diploma or certification in Information Technology, Computer Science or a related field.
• Previous experience in an IT or technical support role, preferably in a fast‑paced or large‑enterprise environment.
• Strong analytical, problem‑solving and communication skills.
• Ability to prioritize multiple requests, work independently and know when to escalate.
• Attention to detail with a commitment to security, compliance and documentation.

Required skills

• Windows operating systems and PC hardware knowledge.
• Active Directory, Group Policy and software deployment.
• Basic network troubleshooting, VoIP and connectivity concepts.
• Access‑control systems, CCTV and UPS monitoring.
• Endpoint patching, software updates and security compliance.
• Proficiency with IT ticketing systems and asset management tools.