Remote Dispatcher Representative

About the role

Geeks on Site provides nationwide computer repair and technology support for homes and businesses, delivered remotely and on-site. The Dispatcher is the link between customers and the network of field technicians across the United States, coordinating jobs from start to finish so that every request is assigned quickly, accurately and professionally.

Key responsibilities

• Assign customer jobs to the right technicians based on availability, location and skillset
• Communicate with technicians by phone, chat or email with all the details needed for each job
• Gather and confirm technical information from customers so technicians are prepared
• Track open jobs in real time and follow up until the technician confirms completion
• Handle inbound and outbound calls with technicians and customers clearly and professionally
• Troubleshoot scheduling conflicts and escalate issues when needed
• Meet daily and weekly assignment targets
• Document activities accurately in the CRM and dispatch software

Required profile

• Fluent spoken and written English
• Previous experience in customer service, call centers, scheduling or dispatch is a plus
• Own working computer (Windows only; Mac not allowed due to system compatibility)
• Reliable high-speed internet connection
• Willingness to undergo a background check if selected
• Able to work 6 days per week, 8 hours per day, aligned with EST

Required skills

• Strong organization and multitasking
• Comfortable with dispatch and CRM systems
• Great phone presence: confident, empathetic and persuasive

What we offer

• Competitive pay of $800 per month
• Paid training program
• 15 days of paid time off per year
• Remote work from anywhere in LATAM
• Opportunity to grow with a U.S.-based company leading in tech services