Remote Operations Manager – Women’s Health & Wellness

About the role

We are seeking a self‑driven Operations Manager to own the backend systems of a fast‑growing women’s health and wellness coaching company. The role is fully remote and focuses on ensuring flawless daily operations, from client onboarding to payment processing.

Key responsibilities

• Manage client onboarding, system access, off‑boarding and membership administration.
• Monitor and resolve failed payments, process disputes, handle cancellations and escalations.
• Schedule and quality‑check emails, community posts and social content before publishing.
• Provide timely support in client messages, DMs and community platforms.
• Assist with podcast and video production: edit, upload and publish episodes across platforms.
• Review applicant submissions and send outreach texts following qualification criteria.
• Generate weekly payment reports, track performance metrics and deliver daily status updates to leadership.
• Maintain accuracy in Airtable, ClickUp and other operational tools.

Required profile

• Exceptional attention to detail – you catch errors before they become issues.
• Ownership mentality – you act proactively without waiting for instructions.
• Radical accountability – you own mistakes and focus on solutions.
• Genuine curiosity about processes and willingness to ask thoughtful questions.
• Self‑sufficient problem‑solver who follows SOPs and knows when to seek clarification.
• Proactive communicator who keeps leadership informed without being prompted.

Required skills

• Proficiency with Gmail and payment platforms (Stripe, PayPal).
• Experience using Airtable, ClickUp, Slack, Google Drive, Docusign and Zoom.
• Familiarity with marketing tools such as Kajabi, Flodesk, Canva, SimpleTexting and Acuity.
• Knowledge of media platforms including Riverside, Buzzsprout, YouTube Studio, CapCut, Facebook and Threads.