Trainer – New Hire Development & Soft Skills

About the role

Sutherland is looking for an attentive, goal‑oriented Trainer to develop new hires’ soft‑skills and behavioral competencies in line with business needs. The role involves preparing classroom sessions, supporting production teams, and ensuring a smooth transition of trainees to operational roles.

Key responsibilities

• Prepare and deliver training sessions, including engagement activities, role‑plays and experiential learning cycles.
• Review and update classroom materials, tools, and supplies, ensuring content reflects current business requirements.
• Monitor attendance, behavioral plans and coaching documentation, providing weekly updates to leadership.
• Coordinate schedules with production, WFM and coaching teams to align training activities with operational needs.
• Facilitate transition of trainees to production by organizing huddles, meet‑and‑greet sessions and performance reviews.
• Provide feedback on attrition risks, recruiting challenges and curriculum improvements.

Required profile

• Minimum six‑month tenure in current role with strong performance and no disciplinary actions.
• Product knowledge of T‑Mobile offerings is mandatory.
• Full‑time availability on site and analytical thinking.
• Facilitation, communication and time‑management skills, with understanding of adult learning principles.
• Proficiency in Microsoft Office; English at B1 level or higher (desirable).