Customer Care Representative - Travel and Transportation

About the role

itel is hiring Customer Service Representatives for its Montego Bay, Jamaica office to handle incoming calls for a transportation company. Callers need help with dispatching services to a driver's location, billing, contract renewals and more. This full-time position includes paid training, health benefits and opportunities for professional growth.

Key responsibilities

• Listen actively to customers, research and resolve their inquiries while logging each call
• Communicate clearly and resolve issues in a timely way
• Prepare responses based on pre-determined scripts and procedures
• Use tools and resources to find solutions to customer problems
• Assess customer needs and explain which services fit them
• Navigate multiple computer applications with speed and accuracy

Required profile

• Aged 18 or older
• Secondary school leaving certificate, HEART Level II certificate or 3 CSEC subjects
• At least 6 months of customer service experience; BPO or call center experience preferred
• Availability for evenings and weekends, including holidays, for a 24/7 business

Required skills

• Strong verbal communication and high computer proficiency
• Customer-focused attitude and courteous telephone etiquette

What we offer

• Company-paid health and life insurance
• Paid training
• Onsite gym access
• Career growth opportunities