Customer Service Officer (Level 4)

About the role

The Real Estate Board invites applications for a Customer Service Officer (Level 4) vacancy on a three-year contract, to be assigned to the upcoming Real Estate Authority of Jamaica (REAJ). Reporting directly to the Supervisor of Customer Services, the officer provides day-to-day service assistance and direct interaction with existing and new clients, and acts as the first point of contact in the registration and licensing process for real estate professionals and strata corporations.

Key responsibilities

• Interface with clients daily, giving accurate information and guidance on the entity's activities
• Serve as the first point of contact and liaison on client relations issues, and escalate matters while following up with entity representatives
• Investigate client issues and devise systems to ensure follow-through
• Screen incoming calls, relay messages to the right officer and place calls on behalf of officers
• Administer client data-gathering surveys and help analyse the data
• Research issues and developments in the real estate environment and suggest improvements
• Promote the entity's services and support public relations, brand and image-building initiatives
• Review client experience against standards to assist internal quality assurance audits
• Help develop FAQs and give management feedback on potential risks to the system

Required profile

• Associate degree in Management, Business/Public Administration or a related Social Science
• Certification in Customer Service is advantageous
• Two years' experience in a dynamic, change-oriented customer service environment
• Highly customer-focused, good communication skills and ability to build rapport with clients
• Confidentiality, professionalism and patience when dealing with client issues

Required skills

• Good use of ICT devices and strong ICT orientation
• Keyboarding dexterity and multitasking
• Report writing and research skills
• Understanding of entity systems

Applications with a résumé must be submitted by 11 September 2026; only shortlisted candidates will be contacted.