HR Support Associate - Kingsland

About the role

Sutherland is hiring a My Human Resource Support Associate in Kingsland, Jamaica. The associate acts as an HR representative who handles employee phone contacts from across the US, working one-on-one with employees while partnering with HR Business Partners, Benefits, Leave management and Payroll to find solutions and deliver a world-class employee experience.

Key responsibilities

• Answer employee calls and resolve HR issues using the company's case management system to document and track every call accurately.
• Research and train on the governing labour laws of each state involved.
• Encourage employees to use self-service tools.
• Handle confidential and sensitive information with integrity and ethical behaviour.
• Use analytical and critical thinking to improve processes in a fast-paced HR environment.

Required profile

• Minimum of 4 CXC/GCE subjects including English, or a US high school diploma or GED.
• Valid government-issued ID, TRN and NIS card.
• Flexible availability to work any day and any assigned shift, including weekends and public holidays.
• Able to train and work onsite at the Kingsland location.
• Ability to handle a high volume of inbound calls; customer service experience is an asset.
• Must pass a criminal background check and drug test as needed.

Required skills

• Typing of at least 25 wpm with 80% accuracy and basic Microsoft Office (Outlook, Word, Excel).
• Multi-tasking, prioritisation and time management; conversing while navigating several applications at once.
• Experience with CRM applications preferred.
• Tech-savvy, able to troubleshoot and resolve technical issues.