Employee & Industrial Relations Manager

About the role

Grupo Unico Mer, a multi-latina in retail and financial services with operations in 20 countries and more than 13,000 employees, is looking for an Employee & Industrial Relations Manager. The role designs, implements and manages employee relations strategies, programmes and processes that create a positive, productive and legally compliant workplace. It guides employees, leaders and the Human Capital team on policies, procedures and employment matters, while supporting fair practices, resolving workplace concerns and strengthening engagement.

Key responsibilities

• Advise on employee relations matters, manage cases such as grievances, investigations and disciplinary issues, and keep records and reports on trends and risks
• Maintain constructive relationships with employee representatives and stakeholders, and advise on matters involving external parties
• Lead workplace investigations and support the disciplinary governance process with procedural fairness and proper documentation
• Develop, review and maintain employee relations policies, monitor legislative changes and recommend improvements
• Support workplace injury management, reporting and return-to-work processes, and help employees access the Employee Assistance Programme
• Support separation processes, exit interviews, organizational change initiatives and business decisions
• Take part in special projects and other duties assigned to the Human Capital team

Required profile

• Bachelor's degree in Human Resources, Industrial Relations, Law, Business Administration or a related field
• 5-7 years of experience in employee and industrial relations or a related Human Capital discipline
• Experience managing workplace investigations, grievances, disciplinary processes and dispute resolution
• Working knowledge of Jamaican labour legislation and employment practices
• Experience developing and reviewing employee relations policies; experience with incident/injury reporting and in a multi-site environment are assets
• Professional HR/Industrial Relations certification and a valid driver's licence are required

Required skills

• Knowledge of employment legislation and employee relations practices
• Investigation, analytical and documentation skills
• Communication, negotiation, conflict resolution and coaching skills
• Ability to handle confidential information and manage multiple priorities