HR Business Partner - Group

About the role

Digicel, a digital connectivity and communications provider serving nine million customers across 25 markets in the Caribbean, Central and South America, is hiring a Group HR Business Partner in Kingston. The role is the main strategic link between business leaders and HR Centers of Excellence, ensuring people strategies and initiatives match business priorities and deliver measurable results. It acts as a trusted advisor on workforce planning, organizational effectiveness, talent discussions, employee relations and change leadership.

Key responsibilities

• Support the CEO and business leaders in getting the right people at the right level, through talent acquisition, talent management, succession planning and employee development, and by addressing underperformance and implementing PIPs fairly
• Ensure people matters such as offers, contracts, recruitment, visas, work permits, compensation and employee relations are handled correctly and on time, and comply with labor legislation and industrial relations frameworks
• Review organizational structure, headcount and cost with business leaders so they can deliver the business plan, and align people strategy with organizational goals
• Drive employee engagement, culture and organizational effectiveness through people-focused initiatives
• Partner with business leaders on strategic priorities and workforce needs, and act as a trusted advisor on organizational design, talent risks and leadership effectiveness
• Facilitate talent reviews, succession planning and workforce planning, and help leadership build high-performing, engaged teams
• Advise leaders on employee relations, policy interpretation and complex people matters, and support them in managing organizational change
• Analyze workforce data to identify trends, risks and opportunities, and turn people metrics into insights on turnover, retention, productivity and engagement
• Support change and transformation initiatives, assess organizational readiness and champion continuous improvement
• Use technology and AI to improve HR delivery and simplify and automate processes

Required profile

• Bachelor's degree in Human Resources, Business Administration, Management, Psychology or a related discipline; Master's degree or professional HR certification preferred
• At least 8 years of HR experience, including significant experience in an HR Business Partner or strategic HR leadership role
• Proven experience partnering with senior leaders in a complex, multi-country environment
• Experience supporting organizational transformation, talent discussions, workforce planning and change management
• Strong understanding of employee relations, industrial relations and employment legislation
• Experience in matrix organizations and with specialist HR functions

Required skills

• Human capital management systems and people analytics tools
• Strategic business partnership, workforce planning, organizational design and change management
• Succession planning, talent review facilitation, leadership coaching and stakeholder management