Associate Director, Organizational Effectiveness & Total Rewards

About the role

Digicel, a digital connectivity and communications provider serving nine million customers across the Caribbean, Central and South America, is looking for an Associate Director of Organizational Effectiveness and Total Rewards in Kingston. The role partners with senior business leaders to turn strategy, workforce priorities and financial objectives into organizational structures, workforce plans, job architectures and total rewards programs. It also involves modernizing processes through automation, advanced analytics and responsible use of AI.

Key responsibilities

• Partner with business leaders to design organizational structures, workforce strategies and total rewards programs aligned with business and financial objectives.
• Lead workforce planning and people-cost management, including budgeting, forecasting, scenario modeling and workforce investment analysis.
• Develop job architecture frameworks, market-based compensation structures, pay equity practices and benefits programs.
• Generate insights from workforce, financial, productivity and talent data to inform decision-making.
• Set up governance frameworks, decision rights and operating standards across organizational design, workforce planning, total rewards, workforce analytics and HR data management.
• Drive cross-functional initiatives that improve organizational effectiveness, operational efficiency and employee experience.
• Leverage HR technology, analytics, automation and AI to improve decision quality and streamline processes.
• Collaborate with stakeholders across HR, Finance, Technology, Legal and business functions in a matrixed environment.

Required profile

• 10+ years of progressive experience in organizational effectiveness, workforce planning, job architecture, compensation and benefits across complex, multi-country and/or multi-business-unit environments.
• Proven track record of delivering organizational design, workforce planning and total rewards solutions that improve business performance.
• Bachelor's degree in Business Administration, Human Resources, Economics, Finance, Industrial/Organizational Psychology, Data Analytics or a related discipline; an advanced degree and/or professional certifications in compensation, rewards, HR analytics, organization design, workforce planning, project management or change management are preferred.

Required skills

• People-cost management, including budgeting, forecasting and scenario modeling.
• Compensation, benefits, job architecture, market pricing and pay equity design.
• Workforce analytics and HRIS platforms, with application of automation and AI.
• Leading cross-functional initiatives and influencing senior stakeholders in matrixed organizations.